Help Desk Support
At Canyon Falls Managed IT, our Help Desk Support is your first point of contact for all technical issues. Our dedicated team ensures prompt and efficient resolution, minimizing downtime and keeping your business running smoothly. Whether you're facing a minor glitch or a major system outage, we're here to help.
Centralized Tracking Systems
Streamline your IT management with our centralized tracking systems. Monitor and manage all your IT assets from a single dashboard, ensuring transparency and control over your technology infrastructure
Support from Anywhere
Our managed IT personnel offer “Support from Anywhere” capabilities, providing you with flexible and reliable assistance no matter where you are. Access expert support remotely, ensuring that help is always just a click away.
Proactive Server and Workstation Monitoring
We continuously monitor your servers and workstations to ensure optimal performance and availability. Our proactive approach helps identify and resolve potential issues before they impact your business operations.
Comprehensive Security Solutions
OS Security Patching & Vulnerability Remediation: Keep your operating systems secure with regular updates and swift vulnerability fixes.
Third-Party Application Security: We manage security patches and remediation for all third-party applications, safeguarding your entire software ecosystem.
Antivirus & Malware Protection: Our robust antivirus and malware detection systems protect your devices from threats, with effective remediation strategies in place.
Configurable Alerting: Receive tailored alerts for OS-level performance and availability metrics, allowing for quick responses to any anomalies.
Network Security and Monitoring
Internet Connectivity & Firewall Services: Secure your network with our advanced firewall solutions and reliable internet connectivity services.
Network Availability Monitoring: Ensure your network is always up and running with our continuous monitoring services.
Regular Vulnerability Scans & Reporting: Stay informed with monthly vulnerability scans and detailed reports that highlight potential security risks.
Quarterly Risk Assessments: Our comprehensive risk assessments every quarter help you stay ahead of potential threats and maintain a secure IT environment.
Disaster Recovery and Planning
Ensure your business continuity with our robust disaster recovery solutions:
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Offsite (Cloud) Data Archive & Encryption: We provide a second copy of all your data in a secure, encrypted cloud location, safeguarding your information against disasters.
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On-Premise Operational Backup: Quickly recover lost or deleted company data with our on-premise backup capabilities, minimizing downtime and data loss.
Our disaster recovery planning ensures that your business can swiftly bounce back from any unforeseen events, maintaining operations with minimal disruption.
Why Choose Canyon Falls Managed IT?
With comprehensive support, proactive monitoring, and top-tier security solutions, Canyon Falls Managed IT is your trusted partner in navigating the complexities of modern IT. Let us handle your technology needs so you can focus on what you do best—growing your business.