Help Desk Support
Centralized Tracking Systems
First Point Of Contact
Canyon Falls Managed IT Personnel have “Support from Anywhere” Capabilities
Server / Workstation Monitoring
OS security patching and vulnerability remediation
Third party application security patching and vulnerability remediation
OS antivirus and malware detection and remediation
Configurable OS level alerting for performance and availability metrics
Disaster Recovery and Planning
Offsite (Cloud) data archive and encryption capability
–Provides second copy of all data in secure location
–Allows for business continuity in case of disaster
On premise operational backup capability
–Provides for quick recovery of lost or deleted company data
Network Security and Monitoring
Internet connectivity and firewall services and hardware
Network availability monitoring
Monthly vulnerably scans and reporting
Quarterly risk assessments
Disaster Recovery and Planning
Offsite (Cloud) data archive and encryption capability
–Provides second copy of all data in secure location
–Allows for business continuity in case of disaster
On premise operational backup capability
–Provides for quick recovery of lost or deleted company data